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Jun 25th, 2007, 07:44 AM
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#1 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
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About two week's ago I was out riding when I started to here a new rattle sound , found a beer joint & stop to take a look , the rear heat shield was loose close to the head area , so I let her cool off so i could realy touch it the two clamp hold downs close to the rear jug where broken , so I sent V&H a email to ask what kinda of warrenty they had , as these pipes are about 6 month's old , told them that I bought them through Direct part's & there out of busness , I HAVE YET TO HERE BACK FROM THEM  so to keep riding i bought a chrome hose clamp & just went over the top of the shield , One would think that a out fit like V&H would try to cover there product   | 
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Jun 25th, 2007, 11:05 AM
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#2 | | Has posted 500+
Join Date: Jan 2007 Location: Michigan
Posts: 548 Model: Harley 02' Heritage Classic Interests: Riding Occupation: Riding - Semi Retired
| I hope they stand behind their product. I just ordered a set of V&H true duals. Let us know if you get a response from them. | |
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Jun 25th, 2007, 12:42 PM
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#3 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| ringo, I do enjoy the pipes & have used there product's on other mc's this is the first time I've had trouble with any of there pipes or heat shield's
I will post here if or when I here from them | |
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Jun 25th, 2007, 03:50 PM
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#4 | | Has posted 500+
Join Date: Dec 2006 Location: Stanton, NJ
Posts: 1,298 Model: 04 Dyna WG (with a 240 rear tire) Interests: Harleys, drag racing, family, fishing, my rottweilers, the UFC Occupation: Carpenter/Builder
| Don't be surprised if you don't hear from them.....I have read on other forums where they (V&H) wouldn't respond to consumers and wouldn't stand behind their product! Scums! I wouldn't buy anything V&H just because of the things I have read about them regarding their customer service and warranty issues. I refuse to take the chance with my money. JMO! | |
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Jun 25th, 2007, 04:42 PM
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#5 | | Has posted 500+
Join Date: May 2007 Location: Calgary, Alberta
Posts: 667 Model: '07 Harley Davidson ElectraGlide Classic Interests: Riding the bike (and the wife!)
| I'm interested to know how this turns out as well.
Don't let them blow you off. Keep emailing them... bug them until they at least contact you back.
Keep us informed... | |
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Jun 25th, 2007, 05:45 PM
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#6 | | Has posted 500+
Join Date: Jul 2006 Location: Churchill County, NV
Posts: 638 Model: '99 FLHR Road King Interests: Ride, Hunt, 4X4, Fish, Cigars - the good things Occupation: U.S. Navy - Retired
| OK, I am most likely a bit prejudiced in V-H's favor since I just bought their product and love its performance....but anyway.
Before ya'll dog 'em too bad, lets get some feedback. E-mail is not the best way to communicate with any sense of urgency. Call 'em up and tell 'em your problem - and tell 'em all the bikers on this forum are awaiting an answer, as well.
Cowboy - here is there phone number: Vance & Hines (USA) (562) 921-7461
Good luck! | |
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Jun 27th, 2007, 08:19 PM
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#7 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| Thank's Red Rider , I 'am not trying to Dog them to bad YET I have bought & used & have recommended there products for years, that's why I bought there true Dules in the first place , I'am just saying that they have a Email address to contact them & they don't answer them , I have sent another email & hope to here from it , I will also call them , Thank's for the PH # | |
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Jun 28th, 2007, 09:51 PM
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#8 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| Ok old age might be setting in here , I called V&H today got some good answer's to boot had to say sorry to them as when I pulled out my recipet from Direct parts it said i got them a year ago , I have to fax them my recipet tomorrow & go from there | |
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Jun 28th, 2007, 10:42 PM
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#9 | | Has posted 500+
Join Date: Jul 2006 Location: Churchill County, NV
Posts: 638 Model: '99 FLHR Road King Interests: Ride, Hunt, 4X4, Fish, Cigars - the good things Occupation: U.S. Navy - Retired
| Sounds like they are being reasonable. That is all we can ask for. Good luck. | |
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Jun 29th, 2007, 03:52 AM
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#10 | | Has posted 500+
Join Date: Dec 2006 Location: Stanton, NJ
Posts: 1,298 Model: 04 Dyna WG (with a 240 rear tire) Interests: Harleys, drag racing, family, fishing, my rottweilers, the UFC Occupation: Carpenter/Builder
| Hey, at least they responded to you and it sounds favorable so far. Now, the question is, will they do anything about it, or will they wash their hands and walk away.... I guess you're out of warranty, so whatever they do, if anything, will be a "gift". Good luck! | |
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Jun 29th, 2007, 07:52 AM
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#11 | | Has posted 500+
Join Date: Sep 2006 Location: cheyenne wy
Posts: 802 Model: 06 flhxi Interests: family,fun, fast chrome Occupation: causing hate and discontent
| Quote:
Originally Posted by cowboy  Ok old age might be setting in here , I called V&H today got some good answer's to boot had to say sorry to them as when I pulled out my recipet from Direct parts it said i got them a year ago , I have to fax them my recipet tomorrow & go from there | man I hate eating crow. but at least they are working with you so far not taking it as an insult and making it harder, I've had simuilar situations where after I ranted then found I was wrong ate crow, the company had extended the warranty under the table repaired/replaced and smiled and walked away, then you fill obligated to send business their way. think positive. | |
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Jun 29th, 2007, 07:46 PM
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#12 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| yep crow ain't so good , but you have to eat it once in awhile if your mouth is open & mine was open & it flew right in  but I did stand up to it , & I will still say V&H make's a good set of pipes | |
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Jun 30th, 2007, 03:59 AM
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#13 | | Has posted 500+
Join Date: Dec 2006 Location: Stanton, NJ
Posts: 1,298 Model: 04 Dyna WG (with a 240 rear tire) Interests: Harleys, drag racing, family, fishing, my rottweilers, the UFC Occupation: Carpenter/Builder
| Good to hear that they're standing up for their product. Let us know how it turns out.
BTW, I eat lots of crow from time to time. hahaha
Last edited by voodoochild : Jun 30th, 2007 at 04:00 AM.
Reason: crow
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Jun 30th, 2007, 08:15 AM
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#14 | | Has posted 500+
Join Date: Jul 2006 Location: Churchill County, NV
Posts: 638 Model: '99 FLHR Road King Interests: Ride, Hunt, 4X4, Fish, Cigars - the good things Occupation: U.S. Navy - Retired
| Hey voodoochild, just goes to show that those other forums' trash talk was just that. I was afraid that might be the case, as there are so many jackasses out there that like to go negative without working through a problem. V-H may not have the best customer service - I don't know, as I haven't needed any on their great product - but them having bad to none made no sense.
Good luck, cowboy. Don't worry about the crow, I always use the claws to get the feathers out from between my teeth....handy that way!  | |
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Jul 1st, 2007, 06:50 PM
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#15 | | Has posted 500+
Join Date: Dec 2006 Location: Stanton, NJ
Posts: 1,298 Model: 04 Dyna WG (with a 240 rear tire) Interests: Harleys, drag racing, family, fishing, my rottweilers, the UFC Occupation: Carpenter/Builder
| Quote:
Originally Posted by Red Rider Hey voodoochild, just goes to show that those other forums' trash talk was just that. I was afraid that might be the case, as there are so many jackasses out there that like to go negative without working through a problem. V-H may not have the best customer service - I don't know, as I haven't needed any on their great product - but them having bad to none made no sense.
Good luck, cowboy. Don't worry about the crow, I always use the claws to get the feathers out from between my teeth....handy that way! |
(I try to eat crow whole.......makes it go by quicker!!) | |
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Jul 12th, 2007, 08:36 AM
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#16 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| Thank's to Red rider for the PH # I have talked to A rep from V&H quite a bit about the heat shield , his dime & mine , yes there out of warrenty , A new one is about $130, BUT he told me they have what they call a 1200 room , & have a few of the heat shield's in there At about $65. So I have to call him back next week to see if there still there & if so I'll order it , other's thing's around here had to come first , ( I put A chome hose clamp at the end next to the rear jug to hold it tight )
Scott at V&H also told me there all about a week or so behind on answering there E mail's because there are so many , so call it a lot faster & easy'er to get ahold of a real person who act's like they care | |
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Jul 12th, 2007, 05:22 PM
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#17 | | Has posted 500+
Join Date: Dec 2006 Location: Stanton, NJ
Posts: 1,298 Model: 04 Dyna WG (with a 240 rear tire) Interests: Harleys, drag racing, family, fishing, my rottweilers, the UFC Occupation: Carpenter/Builder
| That's cool, at least they are willing to help out a bit. I guess I'll try my crow with some ketchup tonight......   | |
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Jul 13th, 2007, 07:01 AM
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#18 | | Has posted 500+
Join Date: Jan 2007 Location: Michigan
Posts: 548 Model: Harley 02' Heritage Classic Interests: Riding Occupation: Riding - Semi Retired
| Got my new V&H true duals though Ebay. Came in a factory sealed box. Went to put them on and discovered I had two left hand muffler heats shields. Called V&H and talked to Adam. He said no problem, they would send the corrrect one out at their cost. Also told me to keep the extra left hand heat shield for a spare. | |
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Jul 13th, 2007, 07:35 AM
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#19 | | Has posted 500+
Join Date: Apr 2006 Location: Alvin TX
Posts: 1,726 Model: 03 E Glide X cop bike Interests: My family Old Dodge truck's Riding My Glide Occupation: Retired truck Driver
| Yep It's alway's good to here Someone stand behind there product these day's
voodoo try some hot sauce on the crow it just might help | |
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Jul 13th, 2007, 02:09 PM
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#20 | | Has posted 500+
Join Date: Jan 2007 Location: Michigan
Posts: 548 Model: Harley 02' Heritage Classic Interests: Riding Occupation: Riding - Semi Retired
| I hear it's really good if you dip it in hot salsa and wash it down with a pitcher of margarita's  Quote:
Originally Posted by cowboy Yep It's alway's good to here Someone stand behind there product these day's
voodoo try some hot sauce on the crow it just might help | | |
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