Wimmer - an example of poor service

We ordered a Wimmer oil cooler from Drag, for whatever reason the unit showed up with incorrect frame clamps.

Before installing we called the local dealer, Drag has a no return exchange on Oil coolers, hmm.

So we called Wimmer. All we want to do is exchange the wrong clamps that we got, unused, new in the box, for a set that will fit an evo frame.

Spoke with Ryan at Wimmer, his policy, if you don't buy it directly from him you have no recourse or assistance, he will not exchange anything. Very rude about it, that's his policy.

I was polite but again, we now have an unuseable expensive oil cooler that cannot be mounted to the bike unless we give him $60 more for additional clamps.

We would have been happy to pay some kind of exchange fee for the service of doing it but were never given the chance. When I explained that this was not good service we get the "that's my policy"

So I said no problem I'll post it on the web.

His response "go ahead I've heard it all before"

So here you go Ryan- yep it's posted maybe it won't do anything but hopefully people will learn to not deal with companies that treat customers the way Ryan and Wimmer treat customers.

Don't know who wimmer is But drag has been doing it to good folks for years , They get away with it because there 's probley about 1 mill orders a week to them , I bought something from drag back in the mid to late 70's & they where screwing us back then

good idea on the vendor section i'm never in any forum but the tech lol

if a moderator wants to move this works for me!

Understand Wimmer makes very nice stuff, and Drag does get orders right however,
when something goes wrong neither is interested in fixing the problem, a simple bracket replacement

Worse Ryan was a jerk about it, to both me and the indy shop that placed the order.

these guys need to get smart, the bike market is shrinking hd is cutting production and bike prices are dropping

The survivors will be those that have good service and good products, you can't be half pregnant.

Drags really not the issue, they caused us to have to go to wimmer but

Wimmers cs actions are the issue, not that wimmer doesn't make a quality product and isn't a good manuf, Not saying that at all

Just that the guy on the phone was rude and did nothing to help solve the problem, that's the real problem the attitude of the service person.:gah:

:cussing:

9 times out of 10....it is the person you talk to that get a black eye for their own company....

HRK, made a copy of your original post and put it in vendors for you....