Wimmer - an example of poor service

We ordered a Wimmer oil cooler from Drag, for whatever reason the unit showed up with incorrect frame clamps.

Before installing we called the local dealer, Drag has a no return exchange on Oil coolers, hmm.

So we called Wimmer. All we want to do is exchange the wrong clamps that we got, unused, new in the box, for a set that will fit an evo frame.

Spoke with Ryan at Wimmer, his policy, if you don't buy it directly from him you have no recourse or assistance, he will not exchange anything. Very rude about it, that's his policy.

I was polite but again, we now have an unuseable expensive oil cooler that cannot be mounted to the bike unless we give him $60 more for additional clamps.

We would have been happy to pay some kind of exchange fee for the service of doing it but were never given the chance. When I explained that this was not good service we get the "that's my policy"

So I said no problem I'll post it on the web.

His response "go ahead I've heard it all before"

So here you go Ryan- yep it's posted maybe it won't do anything but hopefully people will learn to not deal with companies that treat customers the way Ryan and Wimmer treat customers.

This isn't the first complaint I've heard about Wimmer custom cycles' customer service. Unfortunately you ran into the worst of all scenarios.

#1 Drag Specialties - shakes down manufacturers for below-wholesale pricing, then won't back up what is sold to resellers or direct sales. You can always count on Drag to leave both the supplier, reseller, and/or customer holding the bag. Then the supplier gets mad when they have to shell out support after already being raped of their profits by Drag.

#2 Wimmer Custom Cycle (aka Wimmer Machine). Just because a company makes a quality product doesn't mean their $hit don't stink. Once some overseas manufacture starts knocking off their products and they lose customers they'll start boo-hooin' about people not supporting "Made in American" products. I'm all for buying quality US made products, but if some jack hole is going to piss all over their customers, then they don't deserve anyone's business and they get what they deserve.

yup, i agree!!!!