one screamin eagle

They could have gave him the option of just changing the tensioners for crying out loud. The pricing is right but what they did was wrong


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no! i never heard anything about gear drives. oh yeah, the tech wanted me to upgrade to a new set of cams that were suppose to give me better performance then the stock cams i presently have in my bike already. that conversation did come up but i clearly expressed no additional expenses were necessary, not to change my setup i already had but yes, i agreed to removing my old cam and replacing it with the new cam plate that was in response to the problems they have with the 88's. he didn't like that plan. kept saying we can't guarantee this and that but i told him, nobody guaranteed me anything when i bought my bike, i said nobody guaranteed me that when i paid for service checks every 10,000 miles that i was not going to have any cam problems. oh it was ugly, i guaranteed that. no it was clear i was not happy with harley practices and that i only wanted my original cam support plate removed and only the upgrade installed in its place. i saw this done on other videos and there were no other parts required except of coarse gaskets. i am always suspicious when techs start talking beyond the scope of the problem and insist on doing other changes. i do not agree with their tactics. anymore input?

fatboy! i just saw your post while i was writing. oh yeah they did give me the option of replacing the tensioners. that was option number one above. but it involved a complete rebuild with all new parts because he could not guarantee there were any parts floating around inside the motor. visually i saw none but i asked if he cleans the case out and flushes out the oil tank everything should be safe. he didn't like that, didn't agree with me. i told him, just pull the original cam chain plate and replace it with the updated one that harley made just for this situation and close it up. oh yeah, he wanted me to do several things that i disagreed with him on. we went around

Ok so he went with new cams, gear drive, lifters etc but did he a THEN guaranty no crap in engine??? What am I missing here?!?
As the tensioners wear the tiny pieces pass through and hopefully the filter catches it. You went a lot miles with wearing out tensioners without other problems. On inspecting them IF there are chips out of them or the metal that holds them I would assume a clean out is needed. If you just see wear and no chips or chunks out if them I would replace the shoes only! JMO. My opinion is also affected by my not having tons of spare cash laying around.


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couple of things. just got back from the hd shop. fully explained my concerns and discussed with both service rep and the tech that things did not appear to be going as i discussed at the time i observed the cam tensioners with the cover off. i told the service rep, he heard me or he wasn't listening but that i only wanted the old cam plate out and the updated one installed. NO mention of any new anything else. he takes me back to the bike, nothing done yet and informs the tech that i changed my mind BS! i was trying to change his!

again i stressed no more misfires no more misunderstandings. i knew that all the parts that they had ordered did not come with the new hydraulic replacement that harley should have installed for next to nothing, but i knew that was never happening, get in line

anyway the mechanic tells me that since he had the whole thing open that i wasn't paying for any new labor only the parts. i thought, priceless thats a keeper, try to justify something that you already know you don't want.

so we made it clear, only do what i know i wanted done the first time and lets move on. oh yeah, they charge me a restocking fee of $40.00 for the two cams that i did not ask for and by the way nothing on my work order states anything about this fee. again BS

i figure we're going to go around again. i just checked my paperwork and there is nothing mentioned about restocking fees. my work sheet states what there is to be done 1) c/s install upgraded cam component
2) c/s c/s oil & filter change (cust sup)
nothing about ordering any parts, i was told the new cam was in stock
they ordered the extra crap, that just gave me the time to examine everything.

new figure is now $1500.00 and that includes restock fee. this is not only about the cost anymore, there is a whole lot more going on underneath all the smoke and mirrors. not done yet
what do you think?

So do you have your bike back yet? I have an 01 with the gear drives and I absolutely love it. Yeah, I am not so sure that this dealer is doing you wrong here. Just ask more questions if you don't understand it. Hope it worked out.

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I understand FXSTS's concerns. People are always trying to sell you stuff you don't really need.

People aren't always out to try and screw you JoshBob. It just sounds in this case that the main failure caused more damage than anticipated. It happens. When one isn't familiar with a design, they often feel taken advantage of because of their ignorance. Nobody's fault, just the way it is.

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If it's the SE Hybrid kit he wants installed,you don't need new cams and it comes with an upgraded oil pump...Hybrid kit is in the $500. ballpark, then you have the installation and gaskets....I could see that job being done at a dealer coming in around a grand depending on their labor rate and 3-4 hrs to do it reusing stock pushrods...

It's true people aren't always out trying to gaff you (I should have said usually) - and they will usually try if they think they can get over on you. It's the way we humans are wired. Anything from short changing you at the cash register to trying to talk you into buying parts you don't really need and adding hidden costs to things you never ordered in the first place. I'd consider that to be basically dishonest. If it is percieved by a customer that he is being taken advantage of, he very likely is.

Nearly everywhere I go these days, sales people , mechanics, whatever, will not have your best interest at heart, even when you make it clear to them you are looking for the most economical way to fix something. It's hard to trust people anymore to do a good, honest job, no matter what the industry.

Sales training calls it charging "what the market will bear". Corporations paying low or no base salaries so that employees (sales people & techs) need to earn a commission check to survive. I was there BUT I carried myself in a manner that I know I answer to someone who knows all I do, say and think.


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That's good to hear, but for every couple of honest folks, I believe there are more dishonest people. I only make this claim based on personal experience, so it may not be as widespread as I think.
Bob Dylan once said don't trust anybody over 30. It's possible he got it backwards.

It seems to be more and more people you can't trust...Straight up honest people appear to be at a premium these days...from my personal experience too...Too many money grubbing greedy people around now a days....

Yep. Morals are going bye bye. People are becoming lax in their desire to listen to their conscience or obey the rules or laws. That there is no longer personal accountability. They aren't brought up that even if your parents or the law don't catch ya there is somebody else that sees and some day He's gonna judge ya.


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Even less believe in Him. That's the root of the problem, as I see it.

10/4

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