Paints comin off

Called HD customer support yesterday, talked with I believe it ws Roxanne, told her which dealer I had called, and what they told me, she asked if I had any pictures, I said the dealer took about 25 pictures. She called the dealer and talked to JR in service and he said he would send her the pictures.
She asked me how many miles I had on my 08 bike, i said 28,000
She told me she wouldn't make any promises but she would look into it and see what she could do.
I told her she could call the dealer and or call me on my Cell phone thats on their computer at HD from where I got the bike.
All I can do is wait more. Done been waitin at least 4 months.

Keep us posted cb & let us know when to let the sh!t fly I like sending e-mails to HD

A appreciate the help from everybody, Thanks !

Was back at the Harley dealer today, asked about what HD is going to do about the rust on the frame where the paint came off.

The service mgr said HD said they was going to have them to take it and have it painted with a new paint like the powercoat paint.
I asked the service mgr when this is gonna happen.
He said he talked to the dude that did their painting and he has never used the stuff HD Tech support wants it sprayed with.

HD told the dealership to mask it off and spray it.
The service manager asked HD how somebody is gong to use the new powercoat paint without strippin the bike. Nobody has used the process that HD uses.
They had no answer.
The service mgr said he goes from one person at HD to another person in another department trying to git this problem taken care of.
He said hes ready to replace the frame but HD don't want to sell him one. HD isn''t warranting frames.
So the service mgr is still going round and round with HD and gittin nowhere.
I got to like Oct 24th on the problem.

So when you stand up and talk about HD warranties and all I had a 2 yr warranty and been on this problem for about 7 months and HD don't seem to want to do anything. So what good is a HD warranty or a extended HD warranty. It ain't worth the paper it was written on.

Wonder if since this is documented if I don't do nothin to it and it rust threw and breakes and I git hurt, it this liability can be blamed on HD cause they didn't take care of a problem.

Understand

How deep would somebody's pocket have to be to tell HD the Mag/ Moss Act ?
I'm sure as big as HD is their pockets and lawyers are deeper than mine.

HD in Wisconson will not talk to me anymore.
The dealer understands the problem.

But if the dealer Rep and HD support in Wisconson does not seem to want to pay for anything cause they do not warranty frames, what can a dealer do.
Seems like the farther the dealer digs, the more folks they switch him around to and nobody will give him the answer he is askin for.

If you had a Warranty Claim and its during the warranty period, wouldn't you think HD would take care of the customer.
Why should we have to go threw this on a new bike to git problems taken care of.
But evertime we are at the dealers they tell us that everything we do can VOID our warranty.
Never had a automobile dealership to say that to me.
Where is the solution to the problem.:rant:

Somebody on another forum posted this.

Ride her up to Rushmore Plaza Civic Center, Exit 57
444 Mount Rushmore Road N
Rapid City, SD 55701 USA


Hold a sign up that says Harley Davidson will not honor a warrenty on my defective frame. I'll bet someone from the motor company will be out to talk to you in a matter of minutes.

If HD even tries to fix the rust on the frame how do I know how far the rust goes.

Here is what somebody posted on what they think HD might want to do.
Looks like if you make a mistake you can make more power coating come off.

Powder Coating Clinic - A Couple of Questions About Touch-Up Paints - 07/06

Read this !

Consumer Complaints about Harley Davidson

If Harley Davidson won this case how would I come out with a Lawyer.

Wisconsin Court Won't Reopen Lawsuit Against Harley-Davidson - Dealernews

It would seem to me from looking at those pictures that you have a bigger problem them chipping paint. It looks like the metal corrosion is accelerated. If this bike is only a year old then that frame may break right at that point in another year.

I got spots on my frame that have gotten nicked by road depris, but I don't have the corrosion problem like you have at all - and my bike is 12 years old now.

If I where you I would demand a new frame since it is obvious that there is a big problem and repainting ain't gonna fix it. Your just going to get other nicks later on. And if it breaks on you while your ridding you could get seriously hurt. I haven't seen rust like that since I moved from the North East US.